Rachel Adams
Operations Director
Denver, CO · rachel.adams@email.com · (720) 555-0167 · linkedin.com/in/rachadams
Summary
Operations leader with twelve years scaling service teams. Runs organisations on clear metrics, calm process and people who stay.
Skills
Operations strategy · P&L ownership · Team leadership · Process design · Vendor management · Lean · Budgeting · Change management
Experience
Director of Operations, Summit Outdoor Co.2019 - Present
•Own a $38M operating budget across fulfilment, customer service and returns.
•Opened two regional sites, cutting average delivery time from 5 days to 2.
•Introduced weekly metric reviews that surfaced issues a month earlier.
•Negotiated carrier contracts saving $2.3M over three years.
Operations Manager, Crestline Retail2014 - 2019
•Led a 60-person fulfilment team through peak season with 99.2% on-time dispatch.
•Rebuilt the returns process, cutting processing time by 60%.
•Set up the first shift-lead training programme; 8 of 10 leads were promoted internally.
Team Lead, Customer Service, Crestline Retail2010 - 2014
•Ran a 15-person support team, raising satisfaction scores from 78% to 91%.
Education
MBA, University of Colorado Boulder2012 - 2014
BA Economics, Colorado State University2006 - 2010
Certifications
•Lean Six Sigma Green Belt
•PMP
Board and volunteering
•Board member, Denver Food Rescue (2021 - present)
•Mentor, Women in Supply Chain programme
Executive
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