Chris Walker
Customer Success Manager
Portland, OR · chris.walker@email.com · (503) 555-0151 · linkedin.com/in/chriswalker
Summary
Former teacher moving into customer success, bringing eight years of training, relationship-building and turning confusion into confidence.
Key skills
Training and onboarding
•Designed and delivered lessons for 150+ students a year, with 92% passing state exams.
•Trained 12 new teachers on the school's learning platform.
•Wrote step-by-step guides that cut repeat questions from parents by half.
Relationship management
•Kept 180 families informed each term; parent satisfaction rose from 3.6 to 4.7 out of 5.
•Resolved escalations calmly, often turning critics into volunteers.
•Built partnerships with three local businesses for student work placements.
Tools and data
•Tracked progress for 150 students in spreadsheets and dashboards to target support.
•Completed Salesforce Administrator training and a customer success course.
Customer support
•Answered 40+ customer questions a day in a busy bookshop, by phone, email and in person.
•Set up the shop's first online order tracking sheet.
Work history
English Teacher, Lincoln High School2017 - 2025
Customer Support (part-time), Harbor Books2015 - 2017
Education
BA English, Teaching Credential, Portland State University2012 - 2016
Skills
Onboarding · Training · Relationship management · Zendesk · Salesforce · Public speaking · Google Workspace
Certifications
•Salesforce Certified Administrator (2025)
•Customer Success Fundamentals, SuccessCOACHING
Volunteering
•Mentor, Portland Literacy Project (2019 - present)
Skills First
Leads with what you can do, grouped by skill area with proof under each, then a brief work history. Right for career changers and anyone with gaps or short roles.
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- Marketing
- Business & operations
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- Graduates & first jobs
Sections
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•English•Spanish (native)