Rachel Adams
Operations Director
Denver, COrachel.adams@email.com(720) 555-0167linkedin.com/in/rachadams
Summary
Operations leader with twelve years scaling service teams. Runs organisations on clear metrics, calm process and people who stay.
Experience
Director of Operations · Summit Outdoor Co.2019 - Present
Own a $38M operating budget across fulfilment, customer service and returns.
Opened two regional sites, cutting average delivery time from 5 days to 2.
Introduced weekly metric reviews that surfaced issues a month earlier.
Negotiated carrier contracts saving $2.3M over three years.
Operations Manager · Crestline Retail2014 - 2019
Led a 60-person fulfilment team through peak season with 99.2% on-time dispatch.
Rebuilt the returns process, cutting processing time by 60%.
Set up the first shift-lead training programme; 8 of 10 leads were promoted internally.
Team Lead · Customer Service, Crestline Retail2010 - 2014
Ran a 15-person support team, raising satisfaction scores from 78% to 91%.
Board and volunteering
Board member, Denver Food Rescue (2021 - present)
Mentor, Women in Supply Chain programme
Skills
Operations strategyP&L ownershipTeam leadershipProcess designVendor managementLeanBudgetingChange management
Education
MBA · University of Colorado Boulder
2012 - 2014
BA Economics · Colorado State University
2006 - 2010
Certifications
Lean Six Sigma Green Belt
PMP
Capital
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Summary
Operations leader with twelve years scaling service teams. Runs organisations on clear metrics, calm process and people who stay.
Skills
Operations strategy · P&L ownership · Team leadership · Process design · Vendor management · Lean · Budgeting · Change management
Experience
Director of Operations, Summit Outdoor Co.2019 - Present•Own a $38M operating budget across fulfilment, customer service and returns.•Opened two regional sites, cutting average delivery time from 5 days to 2.•Introduced weekly metric reviews that surfaced issues a month earlier.•Negotiated carrier contracts saving $2.3M over three years.Operations Manager, Crestline Retail2014 - 2019•Led a 60-person fulfilment team through peak season with 99.2% on-time dispatch.•Rebuilt the returns process, cutting processing time by 60%.•Set up the first shift-lead training programme; 8 of 10 leads were promoted internally.Team Lead, Customer Service, Crestline Retail2010 - 2014•Ran a 15-person support team, raising satisfaction scores from 78% to 91%.Education
MBA, University of Colorado Boulder2012 - 2014BA Economics, Colorado State University2006 - 2010Certifications
•Lean Six Sigma Green Belt•PMPBoard and volunteering
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English (native)Polish (fluent)Selected projects
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