
Summary
Backend engineer with seven years building payment and data services in Go and Python. Known for making slow systems fast, on-call quiet and new engineers productive in their first week.
Experience
Projects
Skills
Education
Certifications
Horizon
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- HybridRachel AdamsOperations Director
Summary
Operations leader with twelve years scaling service teams. Runs organisations on clear metrics, calm process and people who stay.
Key achievements
•Grew operations from 40 to 210 people across three sites while cutting cost per order by 22%.•Delivered a warehouse automation programme on time and $1.1M under budget.•Raised employee retention from 68% to 87% in two years.Experience
Director of Operations, Summit Outdoor Co.2019 - Present•Own a $38M operating budget across fulfilment, customer service and returns.•Opened two regional sites, cutting average delivery time from 5 days to 2.•Introduced weekly metric reviews that surfaced issues a month earlier.•Negotiated carrier contracts saving $2.3M over three years.Operations Manager, Crestline Retail2014 - 2019•Led a 60-person fulfilment team through peak season with 99.2% on-time dispatch.•Rebuilt the returns process, cutting processing time by 60%.•Set up the first shift-lead training programme; 8 of 10 leads were promoted internally.Team Lead, Customer Service, Crestline Retail2010 - 2014•Ran a 15-person support team, raising satisfaction scores from 78% to 91%.Board and volunteering
•Board member, Denver Food Rescue (2021 - present)•Mentor, Women in Supply Chain programmeContact
Denver, COrachel.adams@email.com(720) 555-0167linkedin.com/in/rachadamsSkills
Operations strategy · P&L ownership · Team leadership · Process design · Vendor management · Lean · Budgeting · Change management
Education
MBA, University of Colorado Boulder2012 - 2014BA Economics, Colorado State University2006 - 2010Certifications
•Lean Six Sigma Green Belt•PMP - ClassicAlex MorganSenior Software EngineerAustin, TX · alex.morgan@email.com · (512) 555-0142 · github.com/alexmorgan
Summary
Backend engineer with seven years building payment and data services in Go and Python. Known for making slow systems fast, on-call quiet and new engineers productive in their first week.
Skills
Go · Python · PostgreSQL · Kafka · Redis · AWS · Kubernetes · Terraform · gRPC · Observability · System design
Experience
Senior Software Engineer, Brightpath PaymentsMar 2021 - Present•Rebuilt the settlement service in Go, cutting p99 latency from 1.8s to 220ms for 3M daily payments.•Led the move from cron jobs to Kafka streams, removing 40 nightly batch failures a month.•Designed idempotent retry handling that ended duplicate payouts, saving $400K a year in refunds.•Mentored four engineers; two were promoted to senior within eighteen months.Software Engineer, LoomdataJun 2018 - Feb 2021•Built the ingestion API that grew from 2 to 60 customers without a rewrite.•Cut AWS spend by 31% by rightsizing clusters and adding autoscaling.•Wrote the runbooks and alerts that brought monthly pages down from 45 to 8.Software Engineering Intern, Tessellate LabsMay 2017 - Aug 2017•Shipped a Python tool that validated customer CSV imports, used on every onboarding since.Education
BS Computer Science, University of Texas at Austin2014 - 2018Projects
•pgwatch-lite: open-source Postgres query monitor, 1,400 GitHub stars.•Conference talk: "Exactly-once is a lie" at GopherCon Europe 2024.Certifications
•AWS Certified Solutions Architect, Associate - MinimalRyan ColeProduct DesignerSeattle, WA · ryan.cole@email.com · (206) 555-0137 · ryancole.design
Summary
Product designer who turns messy workflows into simple screens. Five years across fintech and health, from first research interview to shipped, measured UI.
Skills
Figma · User research · Prototyping · Design systems · Usability testing · Accessibility · Information architecture · HTML/CSS
Experience
Product Designer, Northfield HealthJan 2022 - Present•Redesigned patient check-in, raising completion from 61% to 88% across 40 clinics.•Built the design system now used by 5 product teams, halving handoff questions.•Ran 40+ usability sessions and turned findings into a quarterly roadmap.•Partnered with engineering to ship dark mode and large-text support in one release.UX Designer, Cobalt FinanceAug 2019 - Dec 2021•Simplified the loan application from 14 steps to 6, lifting approvals by 18%.•Introduced accessibility reviews; the app passed its first WCAG AA audit.•Designed the budgeting feature that became the most-used screen after login.Design Intern, Paperplane StudioJun 2018 - Aug 2018•Designed landing pages and brand assets for six early-stage clients.Education
BFA Interaction Design, California College of the Arts2015 - 2019Awards
•Core77 Design Awards, Student Notable (2019)Languages
•English (native)•Spanish (conversational) - Modern BlueAlex MorganSenior Software EngineerAustin, TX · alex.morgan@email.com · (512) 555-0142 · github.com/alexmorgan
Summary
Backend engineer with seven years building payment and data services in Go and Python. Known for making slow systems fast, on-call quiet and new engineers productive in their first week.
Skills
Go · Python · PostgreSQL · Kafka · Redis · AWS · Kubernetes · Terraform · gRPC · Observability · System design
Experience
Senior Software Engineer, Brightpath PaymentsMar 2021 - Present•Rebuilt the settlement service in Go, cutting p99 latency from 1.8s to 220ms for 3M daily payments.•Led the move from cron jobs to Kafka streams, removing 40 nightly batch failures a month.•Designed idempotent retry handling that ended duplicate payouts, saving $400K a year in refunds.•Mentored four engineers; two were promoted to senior within eighteen months.Software Engineer, LoomdataJun 2018 - Feb 2021•Built the ingestion API that grew from 2 to 60 customers without a rewrite.•Cut AWS spend by 31% by rightsizing clusters and adding autoscaling.•Wrote the runbooks and alerts that brought monthly pages down from 45 to 8.Software Engineering Intern, Tessellate LabsMay 2017 - Aug 2017•Shipped a Python tool that validated customer CSV imports, used on every onboarding since.Education
BS Computer Science, University of Texas at Austin2014 - 2018Projects
•pgwatch-lite: open-source Postgres query monitor, 1,400 GitHub stars.•Conference talk: "Exactly-once is a lie" at GopherCon Europe 2024.Certifications
•AWS Certified Solutions Architect, Associate