Rachel Adams
Operations Director
Summary
Operations leader with twelve years scaling service teams. Runs organisations on clear metrics, calm process and people who stay.
Key achievements
•Grew operations from 40 to 210 people across three sites while cutting cost per order by 22%.
•Delivered a warehouse automation programme on time and $1.1M under budget.
•Raised employee retention from 68% to 87% in two years.
Experience
Director of Operations, Summit Outdoor Co.2019 - Present
•Own a $38M operating budget across fulfilment, customer service and returns.
•Opened two regional sites, cutting average delivery time from 5 days to 2.
•Introduced weekly metric reviews that surfaced issues a month earlier.
•Negotiated carrier contracts saving $2.3M over three years.
Operations Manager, Crestline Retail2014 - 2019
•Led a 60-person fulfilment team through peak season with 99.2% on-time dispatch.
•Rebuilt the returns process, cutting processing time by 60%.
•Set up the first shift-lead training programme; 8 of 10 leads were promoted internally.
Team Lead, Customer Service, Crestline Retail2010 - 2014
•Ran a 15-person support team, raising satisfaction scores from 78% to 91%.
Board and volunteering
•Board member, Denver Food Rescue (2021 - present)
•Mentor, Women in Supply Chain programme
Contact
Denver, CO
rachel.adams@email.com
(720) 555-0167
linkedin.com/in/rachadams
Skills
Operations strategy · P&L ownership · Team leadership · Process design · Vendor management · Lean · Budgeting · Change management
Education
MBA, University of Colorado Boulder2012 - 2014
BA Economics, Colorado State University2006 - 2010
Certifications
•Lean Six Sigma Green Belt
•PMP
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